Refunds & Exam Eligibility
At Leading Beyond Limits, we are dedicated to providing an exceptional learning experience tailored to meet your needs. We understand that life can be unpredictable, and while we aim to offer as much flexibility as possible, we also need to ensure fairness and consistency for all our learners. Our refund and cancellation policy reflects this balance, designed to accommodate your needs while maintaining the integrity of our training commitments.
Eligibility for Certification Exam
To ensure you gain the full value of our training and are well-prepared for the certification exam, we require 100% attendance in all scheduled course sessions.
Please note, attendance is not only critical for your learning but also a mandatory requirement to qualify for the certification exam.
- Full Attendance Requirement: You must attend every session in its entirety to be eligible to take the certification exam.
- Missed Sessions: If any session is missed, regardless of the reason, you will forfeit your eligibility to sit for the exam and, unfortunately, your training cost will not be refunded.
Cancellation and Refund Eligibility
- Within 10 Days of Scheduled Training: We understand that last-minute changes can happen, but unfortunately, cancellations made within 10 days of the scheduled training are not eligible for a refund.
- Prior to 10 Days of Scheduled Training: If you need to cancel more than 10 calendar days before the start date of your training, we’re happy to offer a full refund of your booking fees. Please note that transaction processing charges will apply:
- 10% of the total course fees for payments made via PayPal.
- 5% of the total course fees for payments made through all other gateways.
Requesting a Change in Training Dates
We know plans can shift, and we’re here to help. If you need to change your training dates, please reach out to us at agile@leadingbeyondlimits.com. We’ll do our best to find you a spot in an upcoming training batch that fits your schedule. | Dates can only be changed prior to 7 days of the course start.
Refund Processing
- Mode of Refund: Any refunds will be processed using the same method of payment you used for booking.
- Processing Time: Once your cancellation request is confirmed, we will process your refund within 15 days.
At Leading Beyond Limits, we reserve the right to cancel or reschedule any class if necessary. This could be due to a variety of factors, such as insufficient registrations, trainer availability, or unforeseen circumstances. If this happens, we will work with you to either reschedule or issue a full refund.
We truly appreciate your trust in our services and are committed to supporting your learning journey. If you have any questions or need further assistance, our team is always here to help. Simply email us at agile@leadingbeyondlimits.com—we’re just an email away!